Exchange and returns policy
Did the product arrive with apparent defects?
In case of apparent defect, we exchange the goods for another equal or equal value within 30 days from the delivery date of your order. This is a right provided for in article 18 et seq. of the Consumer Protection Code (law nº 8.078/90). Once the product is returned to our stock, an analysis will be carried out for 3 working days and the new sale will be generated in the system.
In this case, the exchange of products will only be accepted if they are returned: (1) with their original packaging; (2) accompanied by the respective Invoice; (3) in perfect condition. Deliveries take place from Monday to Friday, from 9am to 6pm.
To exchange, just send an email to the contact channels at the end informed.
Defective product or shipping problem?
When you receive it, take a look at the packaging. If it is violated or the product has a problem, do not accept the order and note the reason for the return on the invoice;
• If you only noticed the problem after receiving the product, you have up to 30 calendar days from the delivery date to contact us.
• In both cases, we will exchange your product for the same or another of the same value. You can also choose to get your money back.
purchase regret
In case of regret, you have a period of 7 days to inform us through the contact channels provided at the end. After this period, exchanges due to regret will not be accepted (regardless of incorrect size, color, model, brand, etc.), only in case of a defect. This is a right provided for in Article 49 of the Consumer Protection Code (Law No. 8,078/90). After that, we will guide you through the process. The product must be returned along with the invoice, in the same condition as it was received. If you don't have the original packaging, you may use another one, as long as it is properly sealed (we recommend using bubble wrap sealed with adhesive tape). After providing all the return information, you have 72 hours to post the product and send proof of postage from the post office.
You can choose between exchanging the product for another of equal value or receiving a refund.
Types of reversal
Bank slip
If you paid with bank slip, you need to provide us with the following details of who made the purchase:
• Full name;
• CPF number(ETN);
• Bank name;
• Bank account number;
• Agency Number.
Afterwards, just wait up to 10 business days to receive the refund in your checking account.
Credit card
If you purchased with a credit card, we will request a refund from your card issuer. This can happen in up to 1 invoices after our request. This procedure is the responsibility of the card administrator.
Contact
Email: support@lendasphere.com
